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Terms and Conditions

East Coast Granite of Raleigh

Effective Date: October 22, 2022

Last Updated: May 20, 2026

Welcome to East Coast Granite of Raleigh. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing our website, submitting a form, requesting a quote, or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.

1. Introduction

East Coast Granite of Raleigh ("we," "us," or "our") provides countertop, cabinet, kitchen, and renovation-related services, including the sale and installation of granite, quartz, and other natural stone countertops. We also offer kitchen design, cabinet solutions, and related interior renovation services.

For questions, please contact us at: admin@eastcoastgranitenc.com

2. Use of the Website

By accessing or using our website, you agree to:

  • Use the website only for lawful purposes.
  • Avoid any activity that may disrupt the website, damage its functionality, or compromise its security.
  • Not copy, reproduce, misuse, or distribute our content, branding, images, text, or intellectual property without written permission.

3. Services

We offer services including, but not limited to:

  • Granite, quartz, and natural stone countertop sales and installation.
  • Cabinet and kitchen design services.
  • Turnkey kitchen renovation solutions.
  • Interior renovation services.
  • Project estimates, scheduling, installation coordination, and customer support.

Specific project details, pricing, timelines, payment terms, and service conditions may be outlined in individual agreements, proposals, invoices, or contracts provided to customers.

4. Intellectual Property

All content on this website, including text, graphics, logos, photos, designs, layouts, and branding, is the property of East Coast Granite of Raleigh or its licensors and is protected by applicable intellectual property laws.

Unauthorized use, copying, reproduction, or distribution of our content is prohibited.

5. Collection and Use of Client Data

When you submit a form, request a quote, contact us, or use our services, we may collect information such as your name, email address, phone number, zip code, project details, and communication preferences.

We may use this information for:

  • Responding to your request.
  • Providing estimates or project information.
  • Appointment scheduling.
  • Project updates.
  • Customer support.
  • Service-related communication.
  • Marketing communications, only when permitted by law and based on your consent where required.

We do not sell, rent, or share your SMS opt-in consent with third parties for their marketing purposes.

For more information about how we collect, use, and protect your information, please review our Privacy Policy: https://eastcoastgraniteraleigh.com/privacy-policy

6. SMS Terms and Conditions

By submitting a form on this website and checking the applicable SMS consent box, you agree to receive SMS messages from East Coast Granite of Raleigh.

Service-related SMS messages may include responses to your request, estimates, appointment scheduling, project updates, installation updates, and customer support.

If you separately check the promotional SMS consent box, you also agree to receive promotional SMS messages from East Coast Granite of Raleigh about offers, updates, and services.

  • SMS consent is optional and is not required to submit a form, request a quote, purchase services, or complete any transaction.
  • Message frequency may vary.
  • Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP to any SMS message. After replying STOP, you will no longer receive SMS messages from us unless you opt in again.

For help, reply HELP to any SMS message or contact us through our website. SMS consent is collected separately from general website use and separately from promotional SMS consent. Service-related SMS consent and promotional SMS consent are collected using separate checkboxes on our website forms.

7. Email Communications

By submitting your email address, you may receive email communications related to your inquiry, project, estimate, appointment, or services.

You may also receive marketing emails if you have provided consent or if otherwise permitted by applicable law. You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us.

8. Payments and Refunds

Payments for services are due according to the terms outlined in your individual estimate, invoice, contract, or service agreement.

Refunds, if applicable, are subject to the terms specified in your individual agreement. Late payments may result in delays, additional charges, or other actions described in the applicable service agreement.

9. Confidentiality

We respect the confidentiality of customer information and project details. We will not share personal information with third parties except as necessary to provide services, comply with legal obligations, process payments, manage communications, or as described in our Privacy Policy.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party tools, platforms, or service providers.

We are not responsible for the content, policies, security, or practices of third-party websites or services. Use of third-party websites is at your own risk.

11. Limitation of Liability

To the fullest extent permitted by law, East Coast Granite of Raleigh shall not be liable for:

  • Damages arising from the use or inability to use our website.
  • Delays, interruptions, or errors caused by third-party platforms, providers, or technical issues.
  • Indirect, incidental, consequential, or special damages related to website use or services.
  • Issues caused by inaccurate information provided by customers.

Nothing in these Terms limits any rights that cannot be limited under applicable law.

12. Project Information and Estimates

Any estimate, quote, timeline, or project information provided through the website, phone, SMS, email, or other communication is subject to review and confirmation.

Final pricing, project scope, material availability, installation details, and timelines may vary based on measurements, site conditions, selected materials, and other project-specific factors.

13. Termination of Website Access or Services

We reserve the right to restrict access to our website or discontinue services if these Terms are violated, if payment obligations are not met, or if there is misuse, fraud, abusive behavior, or unlawful activity.

14. Privacy Policy

Please review our Privacy Policy for more information about how we collect, use, share, and protect personal information: https://eastcoastgraniteraleigh.com/privacy-policy

15. Dispute Resolution

In the event of a dispute, the parties agree to first attempt to resolve the matter informally and in good faith. If the dispute cannot be resolved informally, the parties may pursue mediation, arbitration, or other legal remedies as permitted by applicable law.

These Terms are governed by the laws applicable to the business location and services provided, unless otherwise stated in a separate written agreement.

16. Changes to These Terms

We may update or modify these Terms at any time. Changes will take effect when posted on this website. Continued use of the website or services after changes are posted means you accept the updated Terms.

17. Contact Information

For questions about these Terms and Conditions, please contact us at:

East Coast Granite of Raleigh

Email: admin@eastcoastgranitenc.com

Website: https://eastcoastgraniteraleigh.com

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